Delivery
Arrangements ordered through our website will incur a standard delivery charge of $15 for anywhere in the Houston area. If a delivery time is requested we will accommodate this to the best of our ability, excluding unforeseen circumstances. We cannot, however, accommodate exact delivery times.
Orders with specific time will need to be placed at least 24 hours in advance to ensure the timely delivery. All orders placed on the website will be delivered same day, if requested, as long as they are placed by 9am.
Changes and Cancellations
If there is a change to your order or you wish to cancel your order you will need to contact us as soon as possible to ensure that your request is met. Please contact the store for either of these requests at 713.977.5350 if placed on the website.
Cancellations will not be allowed if delivery is already in route.
Note: Major holidays including valentines, mother’s day, and Christmas will maintain stricter cancellation policies, please see store for details.
Online Secure Orders
Your Security is of the utmost importance to us. We will take every precaution to ensure that your information is sent over a secure network and unable to be read by anyone else. All information obtained through our website is for use of the company only. We will not sell, rent, or send your information to any third parties.
Payment Methods
We accept all major credit cards including Visa, Mastercard, Discover, Diners Club, and American Express.
If you should wish to pay using a purchase order or your personal or company account, please place your order through River Oaks Plant House.
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Return Policy | Satisfaction Guaranteed
We want you to love what you receive! River Oaks Plant House stands behind the quality of our floral arrangements, plants, and topiaries.
What You Can Return
- If your order arrives damaged or unhealthy, please contact us within 24–48 hours of delivery and include a photo of the item.
- We will gladly work with you to offer a replacement, store credit, or refund, depending on the situation.
How to Report an Issue
- Message us directly through the social platform where you placed your order or contact us via our store email.
- Include your order number, name, and clear photos of the affected item.
- Our team will review and respond promptly to resolve the issue.
Perishable Items
- Flowers and plants are perishable living products, so we generally do not accept returns due to a change of mind or natural aging after delivery.
- Returns or refunds are only available if the product is confirmed to be damaged or unhealthy upon arrival.
Timeframe for Claims
- All concerns regarding damaged or unacceptable products must be reported within 48 hours of delivery.
Refunds & Store Credits
- Approved refunds will be issued to the original payment method.
- In some cases, store credit may be offered as an alternative.
Exchanges
- Exchanges may be accepted for non-perishable merchandise or gift items within 14 days, provided the item is unused and in original condition.
Need assistance?
Send us a message anytime — we’re happy to help and committed to making it right!